Research:
- Interviewed clients and passersby
- Observed retail store experience & trends
Visual identity:
- Developed a unified photography style (mood, colour palette, composition)
Social media:
- Developed a content plan by categories
- Made high-quality photo and video content
Store & customer experience:
- Shared recommendations
- Introduced a professional in interior design
Digital improvements:
- Instagram storefront optimisation
- Recurring monthly newsletter
- Tested a mobile wallet and proximity marketing